We understand that from time to time some of our customers may face financial difficulties which could affect their ability to re-pay their credit agreement. We have procedures in place for dealing with customers in financial difficulties. The objective of the procedures is to assist customers to resolve their financial difficulties. We have prepared a standard information booklet for customers which provides more detail and guidance on the procedures. You can download a copy of the booklet by clicking here.
We recommend that you read all the information contained in this booklet and contact us as soon as possible if you are, or feel you may shortly be, facing financial difficulties. We have a designated team for dealing with customers in financial difficulties.