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Financial difficulties

We understand that from time to time you may face financial difficulties which could affect your ability to re-pay your finance agreement. If you find yourself in this situation, our team are on hand to help you. Please contact your regional branch as soon as possible using the branch finder below. 

At Close Brothers Motor Finance, we do everything that we can to support our customers through financial difficulty. As everyone's circumstances are different, it's important that you speak to us as soon as you think your current situation will impact your ability to pay your motor finance agreement. 

To help our customers, we’ve compiled the information below. 

If your enquiry relates to Close Brothers finance for your insurance premium, please call Close Brothers Premium Finance on 0333 321 8566 or email [email protected]

I’ve missed a payment, what should I do?
First of all don't worry, but it's important that you give us a call on 0333 321 6060 (select option one) to discuss the options available to you.

The sooner you contact us, the better placed we’ll be to find the right support for you. 

I’m going to miss my next payment, what should I do?
Simply give us a call on 0333 321 6060 (select option one) to find out what options are available to you. 

The sooner you contact us, the better placed we’ll be to find the right support for you. 

What options might be available to me?
This really depends on your circumstances, and that's why it's important you give us a call, so that we can understand your situation and offer the most appropriate support available.   

To discuss your options, please call us on 0333 321 6060 (select option one) and have your agreement number or vehicle registration to hand.    

The Money Advice Service has a helpful Navigator Tool which may be useful in understanding your options during financial difficulty. The tool can be accessed here.

During the coronavirus pandemic, I set up a Payment Pause, and now I’m coming to the end of it, what options are available to me?
Towards the end of your Payment Pause, we’ll contact you to discuss the options that are available to you.  

If we hold a valid email address for you, we’ll contact you at least 10 days before your Payment Pause is due to end. The email will invite you to complete an online form, where you’ll be presented with three options to repay the amount deferred during your Payment Pause:

  • Option One - Spread the amount due from your Payment Pause equally over six months and restart your regular monthly payments at the same time
  • Option Two - Spread the amount due from your Payment Pause equally over 12 months and restart your regular monthly payments at the same time
  • Option Three - Return to your regular monthly payments and discuss the amount due from your Payment Pause in three months' time.

To complete the online form, you’ll need to have a few details to hand, these are:

  • Your agreement number
  • Your vehicle registration number
  • Your normal Direct Debit amount
  • The number of monthly payments you paused
  • The date your next monthly payment is due

Based on your individual circumstances, if the options above are not suitable, select the fourth option and someone will give you a call to discuss the best way forward. It may be that there are other options that may be available to you.

If we don’t hold an email address for you, don’t worry, a member of our team will call you to discuss the options available. 

If you chose to spread the value of paused payments over a period of months we may need to ask for information about your current income and expenditure. This is to help make sure you can afford the increased monthly payment.

Free and independent advice

You can also get free independent help and advice from a number of sources, including the below.

StepChange Debt Charity

Visit the website for more information.

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National Debtline

Visit the website for more information.

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Money Advice Trust

Visit the website for more information.

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Citizens Advice Bureau

Visit the website for more information.

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Money Advice Service

Visit the website for more information.

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If you've registered for Close Online, you can manage your agreement 24/7. 

Request a settlement quote

Update your personal details

Choose a direct debit date that suits you

Access the statement of your account

Make a settlement payment

Settle any outstanding fees or charges

Login Register
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If you've registered for Close Online, you can manage your agreement 24/7. 

Request a settlement quote

Update your personal details

Choose a direct debit date that suits you

Access the statement of your account

Make a settlement payment

Settle any outstanding fees or charges

Login Register