Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.Get support with commissions complaints
The quality of the information you provide can make a big difference when making a complaint. This is really important when you have a problem with your vehicle.
These details allow our complaints team to understand the issue you’ve faced and get back in touch to support you.
If you’re not able to provide this information, it might take longer to help with your complaint.
You’ll need to prove the problem with the vehicle existed at the point of sale, and it’s beyond expected wear and tear of serviceable parts.
We recommend you share an engineer’s report with us. This could be from a vehicle repair garage or breakdown service.
The report should show the:
You can email your supporting evidence to [email protected]. You must include the complaints reference number we gave you, which starts with CDCR, otherwise this may lead to a delay in us allocating the evidence to your complaint.