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Important update
    Motor finance commissions arrangements

    The Supreme Court has handed down its judgment in relation to the appeal regarding the motor finance commissions arrangements. Close Brothers is considering the judgment – any updates will be made available on our website. We continue to operate as normal and understand the importance of keeping our customers informed.

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    Make an enquiry and complain about a discretionary commission arrangement

    Do you want to make a complaint about a discretionary commission arrangement?
    The complaint could be about the interest charged for the financed vehicle or the commission paid


     

    You need to contact our complaints team


     

    Based on what you’ve told us, your complaint is not related to a discretionary commission arrangement. If you still want to make a complaint you can contact our complaints team for support.


     

    Find out how to make a complaint

    Have you already submitted a complaint about the interest charged for the financed vehicle, or the commission paid?


     

    You’ve already made a complaint about the interest charged for the financed vehicle or the commission paid


     

    Based on what you’ve told us, you’ve already made a complaint to us about the vehicle. We’re currently dealing with a high volume of enquiries about discretionary commission arrangements, and we’re checking each case thoroughly. It may take us longer than usual to respond to you.

    If you want to update us on your existing complaint, there are contact details in the complaint acknowledgement email we sent you.

    If you want to make a complaint for another financed vehicle, you need to update your answer.


     

    Find out more about commission complaints

    When did you purchase the vehicle?


     

    You did not have a discretionary commission arrangement for your vehicle finance


     

    From the 28 January 2021, Close Brothers Motor Finance stopped using discretionary commission arrangements.  


     

    Get support with a complaint