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Make an enquiry and complain about a discretionary commission arrangement

Do you want to make a complaint about a discretionary commission arrangement?
The complaint could be about the interest charged for the financed vehicle or the commission paid


 

You need to contact our complaints team


 

Based on what you’ve told us, your complaint is not related to a discretionary commission arrangement. If you still want to make a complaint you can contact our complaints team for support.


 

Find out how to make a complaint

Have you already submitted a complaint about the interest charged for the financed vehicle, or the commission paid?


 

You’ve already made a complaint about the interest charged for the financed vehicle or the commission paid


 

Based on what you’ve told us, you’ve already made a complaint to us about the vehicle. We’re currently dealing with a high volume of enquiries about discretionary commission arrangements, and we’re checking each case thoroughly. It may take us longer than 28 days to respond to you.

If you want to update us on your existing complaint, there are contact details in the complaint acknowledgement email we sent you.

If you want to make a complaint for another financed vehicle, you need to update your answer.


 

Find out more about commission complaints

When did you purchase the vehicle?


 

You did not have a discretionary commission arrangement for your vehicle finance


 

From the 28 January 2021, Close Brothers Motor Finance stopped using discretionary commission arrangements.  


 

Get support with a complaint