The proposal will remain active and available for the customer to sign for 30 days. If, for whatever reason, the customer no longer wishes to take up the vehicle finance, please let us know via your partner hub.
If any of the details of the proposal are incorrect, please contact your Close Brothers Motor Finance partner hub to update these.
No - you must not attempt to sign on behalf of your customer. If you do so, you may be committing a criminal offence and could be subject to prosecution in court.
They will receive their welcome pack from us within 14 days of signing, along with a copy of the vehicle finance agreement documents. They will also receive a welcome call from us to ensure they have everything they need.
We pay out on completed deals four times a day. Once all parties have signed the agreement, and you have satisfied any conditions of the proposal, you’ll receive an email to confirm this has been completed.
Yes – if the customer changes their mind they can always physically sign the documentation. Simply download the adequate explanation, pre-contractual information and agreement (including the copy) from your finance proposal and send the signed documentation to your Close Brothers Motor Finance partner hub when all of the documents have been signed. If the customer wet signs the documentation, you’ll need to wet sign the supplier declaration