Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaints
WHO WE ARE
An experienced and trusted vehicle finance provider
We’re a leading independent vehicle finance company with an outstanding reputation within the motor industry. We make vehicle finance easy. Last year we helped over 100,000 drivers get on the road.
We're part of Close Brothers Limited, an established FTSE 250 brand, and we provide lending resilience and support, even in challenging times.
By fitting seamlessly into your panel of lenders, we offer customers more buying options, and you more opportunities to sell vehicles.
WHAT WE DO
Deliver a hassle-free lending experience
We’re committed to delivering a hassle-free lending experience that embeds into your existing customer journeys. Our digital tools and finance-first approach provides your customers with quotes faster, so they know which vehicles they can afford earlier on in the buying process.
A trusted and credible lender
We work with over 5,300 independent dealerships, multi-franchised dealerships, manufacturers and finance brokers.
Finance that's right
By reviewing each customer's individual circumstances, we can provide finance that's affordable, based on their individual circumstances.
Digital tools
Our APIs complement and embed into your existing online journey, meaning customers get the answers and you keep control of the buying journey.
Seamless customer experience
Our seamless approach makes it easy to get vehicles to customers in a virtual world. We provide financial stability by lending and supporting customers through all economic cycles.
HOW WE DO IT
Using data and market knowledge to offer a comprehensive and competitive product range
We use third-party data, insights and our market knowledge to offer a comprehensive and competitive product range. This means customers can get the vehicle they want, with a product that meets their needs, at an affordable monthly price.
You get a point of contact in Sales, and a Senior Operations Manager to manage day-to-day activity. We're a leading provider of vehicle finance and you can trust us to get it right. Include us in your lending panel and we'll serve your customer base with skill and ease. We make lending easy.
Every year, we help over 100,000 UK customers pay monthly for their vehicle.
We’re proud of the service we provide to each and every customer. Don’t just take our word for it, we've received industry recognition for the way we help customers and our partners.
