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How we're continuing to operate through COVID-19

A strong and secure partner when you need it most

We understand this is a challenging time for not only you and your business, but for our industry as a whole. 

We also know that for some customers, buying a new vehicle during these times is still essential. Customers may be looking for their next purchase online, wishing to secure a vehicle you have in stock for collection whilst you're operating remotely. Wherever you are in this journey, we're here to help. 
 
We hope that both during, and after the COVID-19 pandemic, you feel reassured about the support offered to you, your business, and your customers.
 
An update on the service we're providing is as below:

  • Our usual opening hours apply, and as a result of the latest lockdown restrictions, we have underwriters working from home again reviewing any applications that are sent to us. Like many businesses, we'll take the steps to return to our offices when restrictions are lifted, but will only do so when we're fully confident that it's safe and necessary.
  • Our Account Managers continue to be available on phone and email, and as restrictions start to ease over the coming months, they'll prepare to return to the road to visit you face to face, with social distancing and safety measures always at the forefront of their minds. 
  • Our partner hub telephony system has been reconfigured to ensure that your calls get answered promptly and finance applications are still underwritten. This may mean you might not always speak to your partner support team, but your call will be answered by an expert underwriter in our network.
  • Our underwriting criteria hasn't changed. We're still writing business, and we have an appetite to lend through the economic cycle.

As part of a FTSE 250 company, our financial foundations remain strong. Close Brothers have a prudent and resilient business model which has served us well for many years and through a number of economic cycles. The bank remains in a strong position to continue to lend during, and after this pandemic, as we've done throughout our history.