Skip to main content

How we're continuing to operate through COVID-19

A strong and secure partner when you need it most

We understand this is a challenging and unprecedented time for not only your business, but for our industry as a whole. 

Although your business may now be closed, we know that for some customers, buying a new vehicle in these times is unavoidable. If customers are still looking for their next purchase online, wishing to secure a vehicle you have in stock for collection later, or contacting you via email or telephone, we are here to help. 
 
We'd like to take this opportunity to reassure you that during, and after the COVID-19 outbreak, we are here to support you, your business and your customers.
 
An update on the service we're providing is as below:

  • We are still open for business. Our usual opening hours apply and we have underwriters working from home and able to review any applications that are sent to us.
  • Our branch telephony system has been reconfigured to ensure that your calls get answered promptly and finance applications are still underwritten. This may mean you might not always speak to your regional branch team, but your call will be answered by an expert underwriter in our network. 
  • Our underwriting criteria hasn't changed. We are still writing business, and we have an appetite to lend through the economic cycle.
  • Your Account Manager is still contactable by phone or email.

As part of a FTSE 250 company, our financial foundations remain strong. Close Brothers have a prudent and resilient business model which has served us well for many years and through a number of economic cycles. The bank remains in a strong position to continue to lend during, and after this pandemic as we have done throughout our history.