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Customer Feedback

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We pride ourselves on being there when our customers need us. From helping you choose the right finance product, to supporting you with queries around your motor finance agreement, you can trust us to help. We love hearing from our customers about their finance journey with us.

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What you can do with your account

Your Close Brothers Motor Finance online account allows you to manage your agreement quickly and easily 24 hours a day, 7 days a week.

You can:

  • Request a settlement quote
  • Update your personal details
  • Choose direct debit date that suits you
  • Access the statement of your account
  • Make a settlement payment
  • Settle any outstanding fees or charges

All of our online services are free of charge and available when it suits you.

Not yet registered?

Registration is simple and takes less than 2 minutes.  Just follow these steps:

1

Locate your registration key which was sent to you in your registration letter. It looks like 12345678

2

Locate your agreement number which was sent to you in your welcome pack. It looks like 12-123456

3

Click here to access our online registration form and enter your pack details

4

That's it!  You can now manage most aspects of your account online

If you’d like to pay off your vehicle finance early, you can request a settlement quote through your online account. This means you’d pay less interest overall. 

The quote will be valid for 28 days. Depending on the amount, you can make this payment online. If you don’t have an online account set up with us, please give us a call on 0333 321 6060.

You can also make a partial early repayment, which reduces the interest due over the rest of your agreement. This will mean a lower monthly payment going forward. If you’d like to do this please call us on 0333 321 6060.

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Trouble logging in?

If you’d like to change your payment date, you can make a request quickly and easily in your Close Online account. Or if you prefer, you can give us a call on 0333 321 6060.

Login to my account

Trouble logging in?

The easiest way to find out how much you have left to pay is by logging into your Close Online account. Or if you prefer, you can give us a call on 0333 321 6060.

Login to my account

Trouble logging in?

If you find you’re unable to meet your monthly payments, please call our experienced and understanding team on 0333 321 6060. It’s important you get in touch as soon as possible. The earlier we know of any problems, the easier it will be to work with you to find a solution. We’re open from Monday to Friday 9:00am to 5:00pm.

Free debt advice is also available from PayPlan, StepChange or National Debtline amongst others. 

Find out more about free and independent advice
 

If you find you’re struggling to make your monthly payments, please call our team on 0333 321 6060. It’s important you get in touch as soon as possible. We understand that things change and we’re here to support you. The earlier we know of any problems, the easier it will be to work with you to find a solution. We’re open from Monday to Friday 9:00am to 5:00pm. 

Free debt advice is also available from PayPlan, StepChange or National Debtline amongst others.

Find out more about free and independent advice.

If your personal details are incorrect you can request to update them in your Close Online account. Or if you prefer, you can give us a call on 0333 321 6060.

Login to your account

Trouble logging in?

If you'd like to change your bank details, please call us on 0333 321 6060

Login to your account

Trouble logging in?

Yes, as long as you settle your vehicle finance with us in full. For a settlement quote, log into your Close Online account. If you’d prefer to request a settlement quote over the phone, call us on 0333 321 6060.

Login to your account

Trouble logging in?

If you need to speak to us, we’re here to support you. Please give us a call on 0333 321 6060. Our understanding team are on hand from Monday to Friday 9:00am to 5:00pm.

Once you’ve found the vehicle you’d like, your dealer or broker will submit an application for us to review. If you’re approved for finance, we’re often able to arrange this for you while you wait.

Some of our partners’ websites allow you to research finance quotes and apply online direct to us from anywhere.

See the different types of finance solutions we offer

We’ll need you to put a deposit down. We don’t specify an amount, but this Is typically 10%. We treat each customer differently according to what they can afford. Your dealer will be able to give you information to help you select a finance product.

See the different types of finance solutions we offer

We want to make sure the finance is affordable for you. To do this we take into account your current financial situation, credit history and the terms of your application. If you’re not sure about your credit history, there are free credit report tools offered online by some credit score providers. 

We can be flexible according to your unique situation. However, if you have a poor credit rating it’s unlikely we’ll be able to help you finance your vehicle. If you’re not sure, we suggest talking to your dealer or broker.

Your monthly payments will be agreed between yourself and us. Monthly payments vary depending on how much you want to borrow, the size of your deposit and the length of the finance agreement (usually between 12 and 60 months).  You’ll pay a fixed monthly amount over the length of your agreement. This is because the interest rate won’t change.

See the different types of finance solutions we offer

Your dealer or broker will provide you with a rate unique to your circumstances when you apply. Your interest rate will be fixed for the length of your finance agreement, so you’ll know exactly how much to pay each month.

We’re sorry you need to make a complaint. The easiest way to do this is by phone so we can try to resolve your complaint whilst you’re on the call. Please call us on 0333 321 6060. Our experienced team is on hand from Monday to Friday 9:00am to 5:00pm.

If you’d like to make a written complaint, you can email us at [email protected]

You can also write to us at:
Close Brothers Motor Finance
Complaints Department
Roman House 
Roman Road
Doncaster
DN4 5EZ

Download our complaints handling procedure for further information.

You’ll get a specialist complaints handler who’ll investigate and handle your case. They’ll keep in touch to give you regular updates on our investigation. We have 56 business days to resolve your complaint. If we can’t provide you with a resolution you’re happy with in that time, we’ll tell you how to take your case to the Financial Ombudsman.

When you raise a complaint with us, you’re assigned a specialist complaints handler. If you have any questions about your complaint, you can request a call back on 0333 321 6060.