Q: Who should I contact if I have
any queries with my agreement?
A: Ring your local branch or write to them by post
or email .
Q: Can I make extra payments?
A: Yes; if you're paying by Standing Order, you can
ask for a payment book and make extra payments through any bank
or by post to one of our branches.
Q: How can I protect my monthly payments?
A: This is an extra service that we can offer to our
customers. For a few extra pence per week our Payment Protection
Plan covers your payments in case you suffer a loss of income
through Accident, Sickness or Redundancy and ensures that your
dependents are protected in the event of your death. If you haven't
already secured your peace of mind with this special plan, contact
your local branch for application details.
Q: Can I settle my agreement early?
A: Yes; if you want to pay off your agreement at any
time, just call your local branch and they will give you a settlement
figure.
Q: What do I do if I have a problem
making a payment on the agreement?
A: If you think there might be a problem, call your
local branch.
Q: Will I get a rebate of interest
if I settle early?
A: Yes; under normal circumstances you will get a rebate
of interest. This will depend, however, on the amount of time
left on your agreement.
Q: Can I sell the vehicle during the
term of the agreement, even if I keep up the payments?
A: No; the car remains the property of Close Motor
Finance until your agreement has been settled in full. If you
do want to sell the vehicle, you have to settle the agreement
with us to become its legal owner.
Q: Must I have fully comprehensive
insurance for the car?
A: Yes; under the terms and conditions of your finance
agreement, you must have fully comprehensive insurance, unless
your vehicle is a motorcycle.
FAQs for Dealers
