Showroom Help
Here you will find some helpful FAQs about Showroom.
How can we help?
Below you will find a list of frequently asked questions to help guide you through the transition from Ask Close to Showroom. If your question isn’t answered, please either contact your Account Manager or your regional branch, contact details can be found here.
- I can't remember my username, what should I do?
- I’ve forgotten my password, what should I do?
- I would like to reset my password, how do I do this?
- I need to set up a new user in Showroom, how do I do this?
- Showroom isn't working in my browser, what's causing this?
Your username in Showroom is your email address. If you have forgotten this, please contact your local Close Brothers Motor Finance branch, details can be found using the branch finder below.
You can reset your password from the Showroom log in page. Simply click the ‘Forgotten your password?’ link and follow the on-screen instructions.
To reset your password, log in to Showroom in the normal way, then click the cogs icon in the top right hand corner. From here select ‘Change Password’.
To set up a new user you will need to contact your local Close Brothers Motor Finance branch. Remember your new user will need a valid email address. Contact details can be found using the branch finder below.
Showroom is built to work in the most recent versions of Google Chrome (recommended), Mozilla Firefox and Microsoft Edge. If you are trying to use a different browser we recommend you download one of the supported browsers. If you are still experiencing difficulties, please contact your local Close Brothers Motor Finance branch, details can be found using the branch finder below.
- Where should I start new proposals?
- My dealership operates across multiple sites, can I access all of these from my log in?
- I’m unsure how to start a proposal, where can I get help?
- Within the quick quote dashboard there is a live chat area, can I use this to send messages to Close Brothers Motor Finance?
All new proposals should be started in Showroom.
Within Showroom you can access all of your sites from a single log in. To set this up, please contact your Close Brothers Motor Finance Account Manager.
At the moment this area can only be used to write messages for yourself. Any messages you write here will not be seen by us.
- Where can I get further help?
- I would like to speak to someone about how to use Showroom, who should I contact?
Our userguide and quick start leaflet should answer most questions, these can be accessed here.
In the first instance you should speak to your Close Brothers Motor Finance Account Manager. If you’re not sure how to contact them, please speak to your local branch, details can be found using the branch finder below.
Find your regional branch
If you need to contact us, enter your postcode below to find the details of your regional branch.
You can find your regional branch by entering your postcode below: